A reduction of time spent on manual processes and increase in revenue, while improving the customer experience
New B2B website.
BigCommerce has allowed AMG Medical to tap into opportunities where they previously were unable to. The website now integrates seamlessly with their ERP (Tecsys), providing enhanced functionality such as customer-specific pricing, intricately managing product variants, better customer journey and offering a new refreshed look and feel of the site. A new digital e-commerce presence not only modernizes their business, but also allows for scalability at a whole new level, including the possibility of implementing a multi-storefront in the future which will allow them to manage all BigCommerce stores from a single dashboard. The company is expecting an increase in adoption rate from 16% to 80% of all non-EDI customers over the course of 24 months while maintaining and nurturing the relationships with existing B2B customers (e.g., wholesalers, distributors, buying groups, retail chains, etc.).
Major experience improvements include a total overhaul of their user interface and customer journey.
The new journey will facilitate access to product information which will reduce the burden of customer service and sales teams having to education their customer, allow customers to easily submit return requests and reorder past purchases directly through the website, to name a few. The changes allow for a better overall shopping experience.
Internal process efficiency.
BigCommerce includes features that enhance and automate current manual internal processes and combining that with Bundle B2B, the solution offers efficient and streamlined functionality. Customer account management, quoting management, invoice and payment management, and roles and permissions management are just a few examples of the value that has been added.