SOLUTIONS POWERED BY AI
The Challenge.
- Vet techs spend valuable time on triage, asking a series of questions to assess the severity of each patient's health concerns upon entering the Emergency Room.
- A technician's time would be better spent caring for patients.
- This clinic performed little analysis and gathered minimal data related to ER traffic, thus failing to assess patterns of patients' presenting problems.
The Solution.
- Designed and built a chatbot to interact with patients arriving to the Emergency Room, asking a series of questions and assessing the triage priority.
- Used NLP/NLU functionalities to understand free-text responses by the user and determine the relevant presenting problem.
- Integrated the chatbot with a mobile app so users can answer questions without being in the hospital, which was particularly necessary under COVID-19 circumstances.
The Results.
- Reduced triage costs by saving ~20 minutes of time per consult by vet technicians.
- Collected data about patient traffic, common issues, and more that were used in future projects to improve the patient journey.
- Streamlined the process of information gathering in the ER by integrating the tool with the Emergency Medical Records system.