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/ USE CASE /
PATIENT TRIAGE CHATBOT
HEALTH CARE
← Return to Health care Industries
The Challenge
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The triage process is a series of questions asked by a vet technician to assess the severity of a patient entering the Emergency Room.
This is time that could be better spent by the technician caring for patients.
In this clinic, there was little analysis or data gathered about ER traffic or which presenting problems were most common.
The Solution
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Designed and built a chatbot to interact with patients arriving to the Emergency Room to ask a series of questions and assess the triage priority.
Used NLP/NLU functionalities to understand free-text responses by the user and determine the relevant presenting problem.
Integrated the chatbot with a mobile app so users can answer questions without being in the hospital in COVID-19 circumstances.
The Results
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Reduced triage costs by saving ~20 minutes of time per consult by vet technicians.
Collected data about patient traffic, common issues, and more that were used in future projects to improve the patient journey.
Streamlined the process of information gathering in the ER by integrating the tool with the Emergency Medical Records system.
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