The Challenge.

  • One of the biggest banks in Canada was looking to embrace digital disruption and stay relevant, but didn't know where to start.
  • There objectives included App Adoption, streamline process, increase engagement, become customer centric.​
  • But they need to prioritize on where to start.
  • Need guidance on how to begin with Digital Transformation.

The Solution.

  • Strategy session to review all facets of the company.
  • Session is broken down by exploring the customer’s high-level objectives, current use of technology, data and other topics imperative to understand in order to kick off the right Digital Transformation for the company.
  • Tailored questions about analytics, growth, retention and acquisition  are asked by our team of trained professionals.
  • Provided with a proposed solution and roadmap to digitally transform their business.

The Results.

  • Departmental Alignment. 
  • Strategic roadmap with a Crawl, Walk, Run Approach. 
  • Produced a tangible model for expressing & tying business case to business processes and transformation projects.
  • Proposal and strategic plan to address the skills/resources, technology, data, and process gaps.
  • Increase in engagement of 34% in 6 months.
  • Doubled App adoption rate in 12 months.
  • Increased customer satisfaction 12 points in 6 months.
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