One of the biggest banks in Canada was looking to embrace digital disruption and stay relevant, but didn't know where to start.
There objectives included App Adoption, streamline process, increase engagement, become customer centric.
But they need to prioritize on where to start.
Need guidance on how to begin with Digital Transformation.
Strategy session to review all facets of the company.
Session is broken down by exploring the customer’s high-level objectives, current use of technology, data and other topics imperative to understand in order to kick off the right Digital Transformation for the company.
Tailored questions about analytics, growth, retention and acquisition are asked by our team of trained professionals.
Provided with a proposed solution and roadmap to digitally transform their business.
Strategic roadmap with a Crawl, Walk, Run Approach.
Produced a tangible model for expressing & tying business case to business processes and transformation projects.
Proposal and strategic plan to address the skills/resources, technology, data, and process gaps.
Increase in engagement of 34% in 6 months.
Doubled App adoption rate in 12 months.
Increased customer satisfaction 12 points in 6 months.