Web Chatbot and Digital Assistance – Disease Testing

Healthcare ‱ Artificial Intelligence ‱ Digital Experience

Challenge

Early diagnosis before progression to late-stage infection is a big issue. Serological testing is required to assess immune status and allow for the safe re-entry into society.

Solution

Develop an AI/NLP-based conversational chatbot to address medical issues.

Deploy a specialized chatbot to answer Covid questions and reduce nurse intervention.

Have all patient data analyzed by health researchers against diagnostic and serological test results to provide a second opinion of COVID status (infected yes/no).

Results

Allowed skilled resources to focus on more complex tasks that require expertise and creativity.

Reduced overhead for manual labor.

Enabled a mobile-friendly website allowing a frictionless access for possible patients.

Significantly more data collection on patients mitigated the spread of infectious diseases.