The tools available today are highly effective, and the variety of technologies and capabilities keep growing, but email marketing is still the king of ROI in the marketing kingdom. In my opinion IBM Watson Campaign Automation is the leading email automation tool available to marketers today.

Ever wish you could go back to a simpler time? People who had businesses back before the internet were interested in providing a great customer experience, but it was all pretty straightforward. The customer had only a few touch points with the business — face to face, phone or mail – and the successful businesses put their best foot forward to create a great impression.