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Analytics for Customer Service

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  • Your Challenges

    The goal for any customer service department is simple. Improve customer loyalty and satisfaction. It’s easy to say, but not so easy to achieve. Without visibility into the who, what, when, and why of complaints, claims, and missed opportunities—or of positive customer experiences—it’s hard to define an effective solution for addressing them. This visibility must also extend beyond customer service, and includes accountability at customer touch-points across the supply chain. 


    What Are Your Challenges?
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Our Solutions

Our solutions for customer service empower you to proactively analyze customer satisfaction to a granular level and apply benchmarks across the value chain so that you truly understand the effect of service on customer relationships and lifetime value


  • Gain insight into customer loyalty and concerns from sentiments expressed in various formats, including social media.

  • Track the effectiveness of your loyalty programs by analyzing internal customer feedback using text analytics.

  • For companies with call centers, monitor call volumes and wait times and other time-sensitive information using real-time monitoring analytics.

  • Analyze vendor delivery performance and product quality levels to hold them accountable and improve customer satisfaction.

  • Analyze service level delivery methods, levels, and costs to understand their impact on customer relationships.

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  • The Results

    • Better cross-functional visibility into customer retention challenges and opportunities.
    • Increased customer loyalty and satisfaction.
    • Accountability across the supply chain.
    Tell me How KPI Digital can help
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  • Success Stories

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Chat with us!

Thanks for visiting our Customer Service page. We’re here to help you find the right solutions and services for your organization.