Analytics for Customer Service
The goal for any customer service department is simple. Improve customer loyalty and satisfaction. It’s easy to say, but not so easy to achieve. Without visibility into the who, what, when, and why of complaints, claims, and missed opportunities—or of positive customer experiences—it’s hard to define an effective solution for addressing them. This visibility must also extend beyond customer service, and includes accountability at customer touch-points across the supply chain.
Our solutions for customer service empower you to proactively analyze customer satisfaction to a granular level and apply benchmarks across the value chain so that you truly understand the effect of service on customer relationships and lifetime value
- Better cross-functional visibility into customer retention challenges and opportunities.
- Increased customer loyalty and satisfaction.
- Accountability across the supply chain.